Shipping policy

Order Processing Time
We aim to dispatch all orders within 24 hours of payment.

Free UK Delivery
We offer free delivery on all UK purchases. Orders will be dispatched via Royal Mail and will typically take 1-2 working days to arrive.

International Shipping
We also offer international shipping to select countries.  Orders will be dispatched via Royal Mail and will typically take 2-7 working days to arrive. Shipping costs will be calculated at checkout.

Tracking Your Order
You will receive a tracking reference number via email once your order has been dispatched. You can track your order using the provided link on Royal Mail's website.

Lost or Damaged Packages
If your package doesn't arrive, or arrives damaged, please contact us. We will investigate and resolve the issue promptly.

Additional Notes
Delivery times may vary due to unforeseen circumstances, such as severe weather or holidays. Please email sales@vividcustoms.co.uk if you have any questions.